Designing
- How to prepare files for printing
- How to reduce the file size for fabric printing without losing quality?
- Why does my design look blurry in the editor?
- Can I upload files with a resolution of more than 300 dpi?
- What is a linear meter?
- Does my design remain private?
- Can I print photos on fabric?
- What if I can't upload my design?
- What color profile should I use for fabric printing?
- How to order a personalized textile product with my design?
- Are there any minimum order requirements for personalized textile products?
Production
- Is your printing eco-friendly?
- What technique and machine do you print with?
- What printing methods are available for custom textile items?
- What is pretreatment in fabric printing and why is it needed?
- What is the difference between DTF printing and sublimation?
- What is OEKO-TEX certification and why does it matter?
- Can you print on dark-colored fabrics?
- How to care for custom printed fabric and DTF garments
- How to achieve accurate colors in custom fabric printing
- What is digital pigment printing on fabric and how does it compare to sublimation?
Wholesale & B2B
- Do you have a minimum order quantity for wholesale fabric printing?
- How do I place a bulk fabric printing order?
- Does Muzefab offer white-label fulfillment and dropshipping?
- Can I get a VAT invoice for my business order?
- How does cut and sew manufacturing work at Muzefab?
- How do I get a custom quote for a large or complex order?
My orders
What happens if I refuse delivery of the parcel?
If you refuse to accept delivery without a valid reason, we will charge you 5% of the order total plus the cost of return shipping. This covers the return logistics and handling costs on our end.
What counts as a valid reason to refuse delivery
Refusing delivery is appropriate if the parcel arrives visibly damaged — for example, if the box is crushed, torn, or shows signs of water damage. In this case, refuse the parcel and contact us at hello@muzefab.com immediately with photos of the damaged packaging. We will arrange a replacement or refund.
If you're not available for delivery
If you miss a delivery attempt, the carrier will typically make a second attempt or leave the parcel at a pickup point. Check your tracking email for instructions specific to your carrier. Do not refuse the delivery — contact us if you're having difficulty receiving your order and we'll help coordinate with the carrier.