How can we help you?
Designing
- How to prepare files for printing
- How to reduce the file size for fabric printing without losing quality?
- Why does my design look blurry in the editor?
- Can I upload files with a resolution of more than 300 dpi?
- What is a linear meter?
- Does my design remain private?
- Can I print photos on fabric?
- What if I can't upload my design?
- What color profile should I use for fabric printing?
- How to order a personalized textile product with my design?
- Are there any minimum order requirements for personalized textile products?
Production
- Is your printing eco-friendly?
- What technique and machine do you print with?
- What printing methods are available for custom textile items?
- What is pretreatment in fabric printing and why is it needed?
- What is the difference between DTF printing and sublimation?
- What is OEKO-TEX certification and why does it matter?
- Can you print on dark-colored fabrics?
- How to care for custom printed fabric and DTF garments
- How to achieve accurate colors in custom fabric printing
- What is digital pigment printing on fabric and how does it compare to sublimation?
Wholesale & B2B
- Do you have a minimum order quantity for wholesale fabric printing?
- How do I place a bulk fabric printing order?
- Does Muzefab offer white-label fulfillment and dropshipping?
- Can I get a VAT invoice for my business order?
- How does cut and sew manufacturing work at Muzefab?
- How do I get a custom quote for a large or complex order?
My orders
Payment and Delivery
What will my customer see in the parcel?
A neutral parcel with your brand inside and no Muzefab branding anywhere.
- The sender on the shipping label is shown as Fulfilment Center, not Muzefab
- A packing slip in your name (details below)
- No Muzefab logo on the box, the tape or the packaging
- Your brand labels and care labels sewn into finished products
- No commercial invoice and no prices inside the parcel
The packing slip
Every parcel includes a packing slip that shows:
- Your logo at the top
- Your brand name, contact email and website, so your customer knows who to reach with questions
- The order number
- Your customer's name and shipping address
- The items in the parcel and their quantities
- A short thank-you line
It is a delivery note, not an invoice. Your customer can check that everything arrived without seeing your purchase cost or any mention of Muzefab.
Customs outside the EU
Parcels leaving the EU, for example to the US, UK or Switzerland, must carry a customs declaration on the outside of the box. That is a legal requirement, not our choice, and it does not present Muzefab as the seller to your customer. Inside the EU there is no customs declaration at all.
If you want the unboxing to carry even more of your brand, see branded fulfillment.