1.1 muzefab.com website is owned and operated by MUZE SIA.
1.2 MUZE SIA is a company registered in Latvia (1/5 Pilsoņu str., Riga, LV-1002, Latvia) registration number 40203163124, VAT number: LV40203163124.
1.3 By using our website, you accept these Terms and Conditions.
2.1 You may view, download, and print pages from the Website for your own personal or business purposes.
2.2 You must not use the Website for any unlawful purpose or in any way that infringes the rights of MUZE SIA or third parties.
2.3 All content on the Website, including but not limited to photographs of fabrics and products, mockups, graphics, layouts, texts, and visual design elements, is the intellectual property of MUZE SIA or its licensors.
2.4 It is strictly forbidden to copy, download, reproduce, distribute, publish, or otherwise use Website content (including fabric and product images) for personal, commercial, or promotional purposes without prior written consent from MUZE SIA.
3.1 Our prices are quoted on our website.
3.2 We will change the prices displayed on our website from time to time, but this will not affect orders that are being processed.
3.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT if applicable.
3.4 In addition to the price of the products, you may have to pay shipping costs, which will be notified to you before payment is made.
4.1 All orders placed through the Website are fully self-service. MUZE SIA does not review, modify, or correct customer files.
4.2 The online editor displays products and fabrics in their actual production size, including seam allowances and guidance areas where important design elements should not be placed.
4.3 Customers are fully responsible for reviewing and approving their design, including layout, scale, placement, orientation, and proportions, before submitting an order.
4.4 By placing an order, the customer confirms that the submitted design is final and ready for production.
5.1 By uploading a design, you grant MUZE SIA permission to use, store, and reproduce the design solely for the purpose of fulfilling your order.
5.2 You warrant and represent that you own the rights or have the necessary permission to use the submitted design.
5.3 MUZE SIA is not responsible for errors in customer files, including but not limited to spelling, resolution, color choice, placement, or scaling.
5.4 Uploaded files are used only for order fulfillment and are not made accessible to third parties.
5.5 Designs must not:
constitute an incentive to commit a crime;
violate racial, religious, or discrimination legislation;
infringe intellectual property rights;
contain illegal or pornographic material.
5.6 MUZE SIA reserves the right to refuse or cancel orders containing prohibited content.
5.7 During the order process, customers may indicate whether publications are allowed by selecting the relevant option. If the customer has agreed to publication, MUZE SIA reserves the right to document and share parts of the printing and/or sewing process, which may include the full design or the finished product.
Publication is not included as part of the service, and not all orders are filmed or photographed. Content may be shared on MUZE SIA’s website, social media channels, or other marketing materials. Only orders for which explicit consent has been given may be published, and such publications include references or credits to the customer.
6.1 MUZE SIA prints on both natural and synthetic fabrics using different printing methods. As a result, the same design may appear differently depending on the fabric type and printing technique.
6.2 Color differences may occur due to screen calibration, RGB-to-print conversion, fabric structure, and ink absorption. Exact color matching is not guaranteed.
6.3 Printing on natural fabrics such as linen or cotton may result in softer colors compared to synthetic fabrics.
6.4 When printing large, solid, dark-colored areas on natural fabrics, the fabric may become stiffer, and small white dots may be visible due to natural fibers or lint. White dots up to 2 mm in size are considered normal and are not a defect.
6.5 The same fabric may vary slightly from batch to batch due to production differences in raw materials.
6.6 The colors of the same design may also vary if printed weeks or months apart. Such variations may occur due to changes in color formulas, fabric batches, environmental conditions, or other circumstances beyond our control. These differences are considered normal in textile printing and are not considered defects or flaws.
6.7 Such color variations and material characteristics are inherent to textile printing and do not qualify as manufacturing defects
7.1 We strive to deliver all fabric orders in a single, continuous piece whenever possible. However, due to production limitations and quality control standards, orders over 2–3 meters may be delivered in two or more sections, particularly if imperfections are discovered during inspection and must be removed to ensure usable fabric.
7.2 While placement prints require continuous layouts and are treated accordingly, repeat pattern prints may be split into multiple segments if needed. If continuity is essential for your project, please notify us before production begins so we can evaluate and confirm feasibility.
7.3 In the event of technical faults, we may offer solutions such as partial reprints, additional meterage, or discounts — depending on the situation — but full refunds or complete reprints are not guaranteed unless explicitly agreed prior to order confirmation.
8.1 Products are printed as sewing layouts, then cut and sewn according to standard seam allowances for each product.
8.2 As products are handmade, slight variations may occur. Size deviations of approximately 3–10 mm, depending on the product, are considered acceptable.
8.3 Pattern alignment across seams and between product parts is not guaranteed.
8.4 Shrinkage of natural fabrics may affect final dimensions after washing.
9.1 MUZE SIA does not provide free samples for fabrics or products. All fabrics and products are printed and sewn strictly to order.
9.2 Before placing a bulk order, customers may order the following paid samples:
a fabric sample pack containing samples of all available fabrics;
a sample of a specific fabric (20 × 20) printed with the customer’s own design.
9.3 The minimum order quantity for products is one piece.
9.4 The minimum order quantity for fabrics is one yard/ meter.
10.1 You must, during the checkout process, pay the prices of the products you order.
10.2 We accept the following forms of payment:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Bank Transfer
10.3 If you fail to pay us any amount due under an order, we reserve the right to withhold the ordered products and/or cancel the order.
10.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 3 days following the date of our written request:
- an amount equal to the amount of the charge-back;
- all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer.
11.1 You can change or cancel your order if it is still in the waiting queue (for regular orders within 4 hours from the moment of order placement, for rush orders within 1 hour). In this case, a refund will be issued minus the non-refundable transaction fees charged by payment providers or banks (3% + 0.30 EUR).
11.2 If your order has already been completed or is in progress, it cannot be canceled or changed.
11.3 The refund will be made using the same method that was used to make the payment.
11.4 We will process a refund within 15 days after the day the order was placed.
11.5 By placing an order, you confirm that you understand these terms and agree that transaction fees are non-refundable in case of cancellation.
12.1 All fabrics and products are made to order and are non-returnable, except in cases of clear manufacturing defects.
12.2 Manufacturing defects include incorrect fabric, incorrect product, broken or non-functional fittings, significant printing errors, or severe flaws exceeding 2 cm in size and located more than 10 cm from the selvage.
12.3 Claims must be submitted within 14 days of delivery and must include photo documentation. Products must be unused and unwashed.
12.4 MUZE SIA may request the return of the defective item before issuing a refund or replacement.
13.1 MUZE SIA ships worldwide using third-party courier services.
13.2 Delivery times provided on the Website are estimates only.
13.3 MUZE SIA is not responsible for delays, losses, or damages caused by courier services, customs procedures, national holidays, or destination country regulations.
